e-Ticket BOOKING :: STEPS TO ENSURE

Indian Railway published a press release, that describe the Dos and Don't s for booking e-tickets.Railway wants to educate people about the booking process of e-tickets.While booking e-tickets the following steps has to be ensured according to the Railway rule.

Dos for booking e-tickets through Agents

• Check if it is an authorized agent outlet
• The details of authorized agent outlets are available on IRCTC website.
• Verify that the photo Id and the authorization certificate of the agent is prominently displayed at the agent outlet.
• Fill up the booking/cancellation request slip for booking/cancellation of the e-ticket
• Always insist on your mobile number being fed into the system correctly.
• An SMS with details of your booking including fare and service charge will be received on the given mobile number, from IRCTC immediately as confirmation of booking.
• This SMS serves as a valid ticket which can even be shown to the TTE along with proof of identity during travel. Printout of ticket is not mandatory.
• If printout is generated, ensure that name of the agent outlet booking the ticket along with address, contact number and name of Principal Agent are printed on the e-ticket.
• Insist on a receipt for all bookings/cancellations.
• One of the following proof of identity in original is a must while traveling (Voter Identity Card/Passport/PAN Card/Aadhaar Card (UID)/Driving License/Photo ID Card issued by the Central/State Govt./Student Identity Card with photograph issued by recognized school/college for their students/Nationalized Bank Pass Book with photograph/Credit Card with laminated photograph).
• E-tickets can be cancelled through the same agent outlet without additional service charge for cancellation.

DONT's for booking e-tickets through Agents

• Do not pay more than the approved service charges which are applicable per e-ticket irrespective of number of passengers on the ticket.
• For travel by AC classes, IRCTC service charge is Rs.20/- and Agent service charge is Rs.20/-. For sleeper class and  second sitting class, the charges are Rs.10/- each for IRCTC and Agent service charge. In both the cases, Gateway charges as applicable will be added plus Service Tax on IRCTC Service Charges.
• There are no additional charges for printing of tickets or cancellation of tickets.
• If the agent demands more than the prescribed service charges, complaint may be lodged at agentcomplaint@irctc.co.in (011-23745962) or care@irctc.co.in (011-39340000)
• Do not buy e-tickets from agents during 8.00 am to 12 noon.
• The website www.irctc.co.in is open exclusively for individual users from 8.00 am to 12 noon.
• If anyone is found traveling with Advanced Reservation Period/Tatkal tickets booked by unauthorized persons/touts between the above period, the ticket is liable to be cancelled and penal action may be initiated under the Railways Act.

Related Topics::

MONSOON TIME TABLE 2013 :: KONKAN RAILWAY

Posted in: e-tickets booking,Indian Railway